Track Your Order
Track your shipment.
Live, real-time tracking for every Apex Hair Men order — across all carriers, in 12 countries.
Find your order in seconds.
From Dover to your door.
Four stages. One link in every email. We send updates at each one.
Average delivery times.
Business days from order placement. Express options available at checkout.
Need a hand?
If your tracking hasn't updated in 5+ business days, we'll investigate or reship for free.
Email Support →Reach us within 2 hours of ordering and we'll update before the label prints.
Update Address →60-day guarantee — even on an empty bottle. We'd rather lose the sale than keep you unhappy.
See Policy →Common questions.
I can't find my tracking number — where is it?
Your tracking number arrives in a second email after the order confirmation, once the shipment is picked up by the carrier (usually within 24h). Check spam if you don't see it. Or use the order-number + email form above — it works without the tracking number.
My tracking hasn't updated in 3 days — is something wrong?
Probably not. International shipments can sit at a customs hub or carrier facility for 2–4 days with no scans. If it's been more than 5 business days with zero updates, email us at support@apexhairmen.com — we'll investigate.
Can I change my address after ordering?
Yes, if you reach us within 2 hours of placing the order. After that, the label is usually printed and we can't reroute. Email support@apexhairmen.com as fast as possible with your order number.
Why does my package take longer than the estimate?
Estimates are business days after the carrier picks up — not after you order. International orders can also be delayed at customs (we have no control over that). The estimate is a typical range, not a guarantee.
What if the package says delivered but I didn't get it?
First check with neighbors and household members — most "lost" deliveries turn up within 24 hours. If it's still missing after a day, email support@apexhairmen.com and we'll file a carrier claim or reship at our cost.
