Frequently Asked Questions
Frequently asked questions
Clear answers about APEX HAIR · Hair Powder.
Product
What is APEX Hair Powder?
APEX is a compact cosmetic hair powder for temporary hairline and root touch-ups. Each unit contains 4 g and includes a mirror and puff applicator.
Is this cosmetic coverage or hair growth?
APEX provides temporary cosmetic color. It does not create or regrow hair and it is not a hair-growth treatment.
Where can I use it?
Use it around the hairline, roots, crown or thinning areas where existing hair is still present. It is not designed to cover completely smooth areas with no hair.
How long does one unit last?
Usage varies with the size of the area and how much you apply. We do not state a fixed number of days or applications per unit.
What are the ingredients?
Read the ingredient label supplied with your product before use. Use our Contact page before applying if you need to avoid a particular ingredient.
Shade and application
How do I choose my shade?
Match APEX to the dry hair around the area you want to cover, not to your scalp. Compare nearby shades in natural daylight. Screen colors can vary, so review the shade name and the daylight guide before ordering.
What shades are available?
Black, Medium Brown, Dark Brown, Gray, Light Blonde, Medium Blonde, Dark Blonde, Light Brown, White and Auburn. Black was the most ordered shade in the last 60 days, but sales history does not determine which shade matches your hair.
Can I choose different shades in one bundle?
Yes. Each unit has its own shade selector. Review the shade shown for every unit before adding the bundle to your cart.
How do I apply it?
Start with dry, styled hair. Use the puff applicator to apply a small amount, build coverage gradually, blend the edges and check the result in natural daylight.
How do I remove it?
Remove with shampoo.
What about sweat, rain and contact?
Results and wear can vary with hair type, application, moisture and contact. Try APEX in your normal routine before relying on it for heavy sweat, swimming, rain or high-contact situations.
Orders and support
What language and currency will I see?
The storefront uses English as its standard language. Your country or region selection controls the currency shown. Check the country, currency and final amount before paying.
What shipping options are available?
Shipping options and any applicable charges are shown at checkout. Availability and timing depend on the selected destination.
How do I track my order?
Use the Track your order page or contact APEX with your order number.
How do returns and refunds work?
For orders placed after this policy was published, you may request a return within 14 calendar days of delivery. Use our Contact page before sending anything back. We review requests for eligibility and provide instructions for any approved return. Read the Returns & refunds policy.
Applies to orders placed after this policy was published.