Refund & Return Policy
Refund & Return Policy
🛡️ 60-Day Money-Back Guarantee
Not satisfied? Return your order within 60 days for a full refund. No questions asked — even if the bottle is empty.
Return Eligibility
- Within 60 days of delivery
- Original packaging preferred (not required)
- Order number or proof of purchase
How to Return — 3 Simple Steps
- Contact Us — email help@apexhairmen.com with your order number
- Ship It Back — we'll send return instructions and prepaid label (US) or partial reimbursement (international)
- Get Refunded — refund processed within 5-10 business days of receipt
Free Shade Swap
Wrong color? Keep your current jar — we'll send the right shade free of charge. Limit 1 swap per order.
Free Replacement
Package confirmed lost in transit? We'll send a free replacement at our cost.
Exchanges
For exchanges, please contact help@apexhairmen.com with your order number and the new product/shade desired.
Damaged or Defective Items
Take photos before opening and contact us within 7 days of delivery.
Non-Refundable Items
- Gift cards
- Free promotional items received with a paid order
Contact
Email: help@apexhairmen.com
WhatsApp: +44 7441 393835
Phone: +1 (321) 440-1262
Hours: Mon-Fri 9 AM - 6 PM US EST, Sat-Sun 9 AM - 1 PM EST
IZZAT GLOBAL COMPANY LLC · 7345 W Sand Lake Rd, Ste 210, Office 3661, Orlando, FL 32819, United States · EIN 61-2278202
